How Long is Shipping Take?

After an order is placed it takes about 1 business day for your item(s) to be process. Once processed it takes another 1-3 days to ship within the Malaysia. You can receive the item(s) fast for only 2 business days if your item(s) are ship to Penang, Malaysia.

If your order hasn’t been received in the days allotted above, please contact support@reeltech.my

My Order Hasn’t Arrived On Time, What Should I Do?

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at support@reeltech.my and we will provide you with an update.

What Is Reeltech™ Order Process?

Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 business days. Email the customer service team on support@reeltech.my if further assistance is required at any point.

I Did Not Get A Tracking Number, What Should I Do?

If you did not get a tracking number after 1 to 3 days of placing your order you can simply email us at support@reeltech.my and we will gladly provide you with one.

How Can I Track My Order Once It’s Been Shipped?

Once your order has been shipped you will receive an email with tracking number that you can use it to get the latest updates on your shipment from GDex. We will also automatically notify you via email of any important tracking information. Visit our Track Your Order page.

Please keep in mind that it takes 1-2 business days for your tracking number to update its status once shipped.

How Secure Is Reeltech™ Payment Gateway? Is My Data Protected?

Your data are 100% safe and secure guarantee in Reeltech.my Learn more about iPay88 payment gateway here.

What Forms Of Payment Does Reeltech™ Accept?

Reeltech™ Accepted all global debit, credit card and PayPal included Visa and MasterCard.
Online banking: CIMB Bank, Maybank2U, RHB Now, Ambank, CIMB Clicks and Hong Leong Connect.

For more information please click here.

Is It Safe To Shop On Reeltech.my?

Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, reeltech.my uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

Does Reeltech™ Support Car Accessories Dealer?

Yes, for volume order or more information, please send email to support@reeltech.my

How Can I Contact Reeltech™?

You can contact us by emailing to support@reeltech.my or click the live chat icon and start to chat with us. for more detail please visit our contact page.

Send Us Feedback?

We’d like to read your questions or suggestions for future FAQs and improve. Click the link to send us an e-mail.

Other Questions?

If you have any other questions that didn’t list out on our FAQ section, please feel free to email any of your questions to support@reeltech.my